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CONTACT & SUPPORT

Have a question?
Let’s find your answer.

Installation, updates or your TubePress account. Find the right resource or get in touch with our team.

  • CMS installation
  • Account and credits
  • Technical questions
Browse helpful resources

TUBEPRESS SUPPORT

Tell us what you need.

Open a ticket from your account. Your request and every reply stay together in one place.

Open a support ticket

Sign-in required · Free account

  1. 1Sign in
  2. 2Describe your question
  3. 3Follow the conversation

A GOOD PLACE TO START

Your answer might be right here.

All documentation

Install TubePress

From your first file to a working site. Follow the installation guide.

Read the guide

Understand the pricing

What’s free, how credits work and what to budget for your project.

Explore pricing

Update your CMS

See the latest releases and find out what’s changed in TubePress.

Read the release notes

HELP US HELP YOU

A little context.
A clearer conversation.

For technical questions, these details help us understand what’s happening.

  • Your environment

    Your TubePress version. For installation questions, add your PHP version and web server.

  • What went wrong

    The page involved, the expected result and the exact error message.

  • How to reproduce it

    The steps you took just before the problem appeared.

YOUR STARTING POINT

A ready-to-copy template

TubePress version:
PHP version / web server:
Page or feature:

Expected result:
Problem or error message:

Steps to reproduce:
1.
2.

Keep your passwords and API keys private.

BEFORE YOU GET IN TOUCH

A few helpful answers.

Choose the right channel and get your request ready.

Get support
How do I contact TubePress support?

Click “Open a support ticket”, sign in to your TubePress account and create your request in the support area. You can return there to follow the entire conversation.

Do I need an account to get help?

Yes, tickets are linked to your TubePress account. Creating an account is free and available from the sign-in window. You can read the documentation and guides without an account.

Can I ask for support on GitHub?

The public GitHub repository is a mirror of CMS releases. For support requests, use the ticket system in your TubePress dashboard.